Win Digital Multiline Telephone Specifications

WIN®SMART VOICE INSTALLATION MANUAL®WIN® Communications Corporation

Necessary Tools for Installation The installing technician should be certified on the WIN®440CT Telephone system and be familiar with basic voicemail

Programming NOTE: Smart Keys require the permanent use of feature keys 1 – 6 (the top row). These keys will be programmed as Smart Keys and cannot be

Live Monitor Smart Voice can be configured to call your internal telephone anytime that a Caller is leaving a message in your mailbox. Live Monitor a

2. While monitoring a message, interrupt and retrieve the caller from the voicemail by pressing Key #1 on the telephone. NOTE: Should you decide to i

Caller Identification Smart Voice will collect the incoming Caller ID information of Callers who leave a message in a User’s mailbox when Caller ID is

Usage Press [ICM] and dial the WIN® Smart Voice “Please enter your password…” Enter the Password for the User While listening to messages, Caller ID i

Programming Smart Voice Introduction Smart Voice provides the ability to program voicemail via telephone DTMF. Programming may be completed via a seri

Press DEF3 to change the current date “Enter the new date: YYMMDD” When satisfied with the time date, press OPER0 to return to the whattodo. *For secu

For example: User Range Established Leading Digit Locked-In Extension Length Invalid subsequent adds 30-39 3 2 300-399 (3-digits), 3000-3999 (4-dig

This page is intentionally blank.

“Enter the starting number of the range, press #, when complete, or press * to cancel.” Enter the starting number, press # when complete. “Enter last

Main Greetings Customized greeting and whattodo messages for open and closed mode operation should be recorded during the installation process. All gr

♦ After listening to an audiotext message ♦ When writing the script for the whattodo, three things should be kept in mind: The whattodo is played im

Greeting Scripts Description Written Script Open greeting (980-Greeting 1) Open whattodo (980-Greeting 2)

Recording Main Greetings The process of recording of the greeting and whattodo for open, closed, or holiday mode is the same as recording a personal g

Press GHI4, to select the greeting number to be recorded, press JKL5 to begin recording. Greeting 1: Daytime Greeting Greeting 2: Daytime Whatto

Dial 1, to manually place the system into open or closed mode. To place in open mode, press 1 To place in closed mode, press ABC2 To place in holid

Setting Business Hours Press [ICM] and dial the WIN® Smart Voice “Please enter your password…” Dial * * to return to the main greeting “Hello, thank

Configure Single Digit User Options Single Digit User IDs 1 through 6 may be set up to transfer callers to another extension (Transfer-Only) or play a

Setting Up Single Digit Audiotext Options Press [ICM] and dial the WIN® Smart Voice “Please enter your password…” Dial * * to return to the main greet

CHAPTER 1 WELCOME TO SMART VOICE ...

Configuring the Default Operator The default Operator for WIN® Smart Voice is User ID 0. Whether a caller dials 0 or does not dial anything from the

Enter User ID: OPER0 “Please enter the password for User ID 0” Enter the Password OPER0 Dial WXY9 to select the Main Menu Dial ABC2 to select the Cal

operator’s responsibility to disable call blocking during business hours so that callers may get through to a live person. Retrieving Messages Once ca

Public Distribution Lists WIN® Smart Voice automatically generates 3 public distribution lists: 1. User ID 950 includes all Normal and Outside Users

Recording You may record a name for each public distribution list. Press [ICM] and dial the WIN® Smart Voice “Please enter your password…” Dial * * to

Changing User Passwords As the administrator of the system, you are responsible for the safe keeping of several User IDs. When the system is installe

System Administrator Menu User ID 900 is the only User with administrative privileges. Below are the available options from the System Administrator m

To Access the Administration User: Press intercom and call the system. Enter the password for User ID… Dial * to the User Mode login greeting Please e

Addendum B User Mode Menus Following is an overview of User Mode menus. At any point the user may use a Smart Key to access an option or simply dial t

* Pause Message Playback # Skip to Next Message Component

PUBLIC DISTRIBUTION LISTS...

Welcome to Smart Voice Introduction The WIN® Smart Voice, Voice Mail System is a digitally integrated circuit card which installs directly into all WI

Service Requirements In the event of equipment malfunction an authorized Factory Representative must perform all required maintenance. It is the user

30 Day Out Of Box Failure Policy If a technician in the field is having a problem with a component of the WIN® Smart Voice, that has been installed wi

Port Configurations Smart Voice may be ordered as a 2, 4, 8, or 16 port units, and may be expanded to a maximum of 16 ports. Port upgrades are obtain

Programming Maintenance Local Programming Smart Voice’s digital integration allows for automatic configuration of mailboxes. Once installed into a WI